BioPosture’s interest free financing is a financing option for the customers that you can avail for 12 months. You are provided with a 36 month interest free option as well. This option is available on mattresses and kinetic sleep system purchases.
BioPosture provides a guarantee of 90 nights of comfortable sleep on all its mattresses. The store will replace or refund your mattress if you are not comfortable within the above mentioned period. IF you have purchased the mattress under Buy 1 Get 1 promotion then the refund will be of half price. If you agree for a replacement then $100 will be charged.
Yes, all BioPosture products are covered under a warranty of 10 years. You have to register your warranty within 90 days from the date of purchase otherwise the warranty will be void. The warranty does not cover the regular wear and tear of the products.
There are no shipping costs unless you opt for White Glove delivery option. This option will allow you to get rid of your old mattress and for this a separate fee is applicable. The rates vary as per the delivery requirements and the destination. The rates will be provided to you at checkout after you confirm your order.
Yes, you can track you order once it leaves the warehouse. The customer service at BioPosture will send you an email of order confirmation in which a tracking number for your order will also be available. You can either use this tracking number on the courier’s website by entering it into the designated field or you can also use it on BioPosture website. You just need to login to your user account and follow the link ‘Order History’. On the next page you will be provided with the current status of all your past and current orders.